Privacy Policy

Information We Collect

At Safdar Solutions, we only collect information that you voluntarily provide to us when you create an account or register a store on our platform. This includes:

For User Accounts:

Your name, email address, phone number, city, province, country, payment method details, transaction IDs, and any affiliate information you provide.

For Store Registration:

Store name, description, contact information (email, phone, WhatsApp), business address, social media links, payment receipts, and any business-related documents you upload.

How We Use Your Information

We use the information you provide to operate our marketplace platform effectively:

Account Management: To create and maintain your user account, verify your identity, and provide customer support.

Store Operations: To set up and manage your online store, process orders, handle payments, and facilitate communication between buyers and sellers.

Platform Security: To prevent fraud, ensure platform safety, and maintain the integrity of our marketplace.

Communication: To send important updates about your account, order notifications, and respond to your inquiries.

Information Sharing

We respect your privacy and do not sell your personal information to third parties. We only share your information in these specific situations:

Between Users: Store owners can see customer information necessary to fulfill orders (name, shipping address, contact details).

Service Providers: We may share information with payment processors, shipping companies, and other service providers who help us operate the platform.

Legal Requirements: We may disclose information when required by Pakistani law or to protect the rights and safety of our users and platform.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have full control over your personal information:

Access and Update: You can view and update your account information at any time through your dashboard.

Delete Account: You can delete your account from the account settings page. Once deleted, all your personal information and associated data will be permanently removed.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will remove your personal information from our active systems, though some information may be retained in backups for a limited period.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: safdarsolutions@gmail.com

WhatsApp: +92 303 989 0576